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Refund policy


 

RETURN AND EXCHANGE POLICY

The Designers Collab. Site has specific policies and limitations for product returns (many items are FINAL SALE and CANNOT BE RETURNED OR EXCHANGED) and exchanges. The Customer is responsible for reading each product description carefully before the point of purchase to ensure an understanding of each item and its purchase policy. Unless otherwise stated in the product information listing, returns will only be accepted if the Customer notifies DC at  info@designerscollab.com of their intent to return WITHIN FOURTEEN (14) DAYS OF THE DELIVERY CONFIRMATION DATE. CUSTOMERS ARE REQUIRED TO PROVIDE THEIR CONTACT INFORMATION AND THEIR PURCHASE CONFIRMATION INFORMATION. A refund back to the original form of payment (less taxes and shipping paid) or a voucher for store credit (including taxes paid), will be issued to the Customer when DC has received the returned item(s) in the same condition in which it was shipped. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.

  • You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
  • We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.

We strive to sell the highest quality handcrafted goods. If you are not happy with your purchase, we're happy to assist you with completing a return. 

    • Most merchandise returned within 15 days of the purchase or delivery date is entitled to a refund or exchange. Refunds will be issued to the original form of payment at the original selling price. Due to Covid-19 the return policies have been updated. See below rules for specific product categories. 
    • Any product that has been opened, seal broken or an item that we cannot sanitize or clean upon return, will not be accepted for a refund or exchange. 
    • For merchandise returned after 15 days, a merchandise store credit will be issued at the original selling price.
    • For all purchases (in-store and online), return windows will be determined by the purchase date.
    • All in-store purchases must be returned in person. Items may not be shipped to the store. Without an original sales receipt, merchandise qualifies for an exchange at the current selling price. Item(s) exchanged must be of equal or greater value.
    • For all online returns, please contact us to receive a return shipping label. We ask that you provide a reason for your return so that we may better serve others in the future. Upon receiving your return request and after a successful evaluation of your request, we will issue you a return shipping label PDF via email within 48 hours. 

FURNITURE/TEXTILES

    • Due to COVID-19 all furniture is FINAL SALE and cannot be returned or exchanged for store credit.

CLOTHING

    • All clothing is FINAL SALE and cannot be returned or exchanged for store credit.

SKINCARE

    • All skincare is FINAL SALE and cannot be returned or exchanged for store credit. We only accept unopened and sealed  

CUSTOM ORDERS

    • All custom and/or made to order furniture and rug purchases are final sale and cannot be returned or exchanged.